Physical Address
Ground Floor,
79 Boulcott Street,
Wellington
Postal Address
P O Box 10 675,
Wellington 6143
Telephone
(04) 472 7852 or
0800 ADHELP (0800 234357)
Facsimile
(04) 471 1785
Email
asa@asa.co.nz
How to Make a Complaint – Liquor Promotions Complaints Board
Any person can complain about the naming, labelling, packaging and promotion of liquor in New Zealand which they believe to be in breach of the Code for the Naming, Labelling, Packaging and Promotion of Liquor.
The complaints procedure is simple.
Complaints should be addressed to the Secretary, Liquor Promotions Complaints Board, PO Box 10-675, Wellington. Complaints should be in writing, dated and signed by the complainant. Complaints can also be submitted via email to asa@asa.co.nz. Complainants are asked to provide sufficient detail about the item they are complaining about to enable the Secretary to identify the item, including the submission of printed material, website links, and physical product where relevant.
The Chairperson will determine whether the complaint is suitable for the Board’s consideration and within the Board’s jurisdiction. If it is, the complaint will be sent to all parties concerned seeking their opinion and comments and you will be advised. If it is not, you and other parties will be advised and shortly after a formal written decision will be distributed to you, the other parties and to the media.
If a complainant does proceed, then the Board will then determine whether the Code for the Naming, Labelling, Packaging and Promotion of Liquor has been breached and all parties will be informed of the outcome. A formal written decision is distributed to you, the parties and to the media.
In lodging a complaint with the Liquor Promotions Complaints Board the complainant accepts that he/she will not pursue the complaint in any other forum and is required to sign a waiver to that effect.
Please note a copy of your complaint, including your contact details, is provided to the other parties as part of the process. However, any contact with you will be via the Liquor Promotions Complaints Board. Your first initial and surname is included in the written decision.
If a complaint is upheld by the Board the parties to the complaint will be requested to withdraw the item and not use it again in future.
Decisions of the Liquor Promotions Complaints Board may be appealed to the Advertising Standards Complaints Appeal Board on certain grounds. The main grounds are new evidence, the rules of natural justice were not followed, and the Decision was against the weight of evidence. All Rulings of the Chairman of the Complaints Board are appealable to the Chairperson of the Appeal Board. Full details on appeals are available from the Secretary to the Liquor Promotions Complaints Board. Appeals must be made to the Secretary of the Liquor Promotions Complaints Board within 14 days of receipt of the written Decision.