Frequently Asked Questions

Welcome to the ASA’s ‘Frequently Asked Questions’.

If you don’t find the answer to your question here then please contact us. Download a PDF of these questions here.

About the ASA

All complaints must be received using our online complaints form, via email or via post. Our process requires that we deal with the consumer’s concerns in their own words. Complaints can be emailed to asa@asa.co.nz or posted to PO Box 10675, Wellington 6143.

The Advertising Standards Complaints Board does not accept anonymous complaints, in part to ensure the consumer complaints process is not held up by anonymous competitor complaints.

 

The complainants name and contact details are not recorded in the decisions and rulings of the Complaints Board and the Complaints Appeal Board, which are publicly available.  If the complaint is on behalf of an organisation the name of the organisation will be recorded in the decision.

 

Please note as part of the complaints process, an original copy of your complaint excluding your name and contact details will be forwarded to the Advertiser, and any other party to the complaint, in order for them to respond formally to your complaint. Parties are not able to contact complainants directly and must address all correspondence relating to the complaint to the ASA.

 

See our privacy policy for more details on the collection and use of your personal information.

When you make a complaint to the ASA you sign a waiver agreeing not to take your complaint to another forum. This prevents complainants from ‘shopping around’ to obtain their most preferred decision.

There is an appeal process if you disagree with a decision. Full details on the appeal process are available from the ASA or on our website.

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About Complaints

All complaints must be received using our online complaints form, via email or via post. Our process requires that we deal with the consumer’s concerns in their own words. Complaints can be emailed to asa@asa.co.nz or posted to PO Box 10675, Wellington 6143.

The Advertising Standards Complaints Board does not accept anonymous complaints, in part to ensure the consumer complaints process is not held up by anonymous competitor complaints.

 

The complainants name and contact details are not recorded in the decisions and rulings of the Complaints Board and the Complaints Appeal Board, which are publicly available.  If the complaint is on behalf of an organisation the name of the organisation will be recorded in the decision.

 

Please note as part of the complaints process, an original copy of your complaint excluding your name and contact details will be forwarded to the Advertiser, and any other party to the complaint, in order for them to respond formally to your complaint. Parties are not able to contact complainants directly and must address all correspondence relating to the complaint to the ASA.

 

See our privacy policy for more details on the collection and use of your personal information.

When you make a complaint to the ASA you sign a waiver agreeing not to take your complaint to another forum. This prevents complainants from ‘shopping around’ to obtain their most preferred decision.

There is an appeal process if you disagree with a decision. Full details on the appeal process are available from the ASA or on our website.

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Making a Complaint?

All complaints must be received using our online complaints form, via email or via post. Our process requires that we deal with the consumer’s concerns in their own words. Complaints can be emailed to asa@asa.co.nz or posted to PO Box 10675, Wellington 6143.

The Advertising Standards Complaints Board does not accept anonymous complaints, in part to ensure the consumer complaints process is not held up by anonymous competitor complaints.

 

The complainants name and contact details are not recorded in the decisions and rulings of the Complaints Board and the Complaints Appeal Board, which are publicly available.  If the complaint is on behalf of an organisation the name of the organisation will be recorded in the decision.

 

Please note as part of the complaints process, an original copy of your complaint excluding your name and contact details will be forwarded to the Advertiser, and any other party to the complaint, in order for them to respond formally to your complaint. Parties are not able to contact complainants directly and must address all correspondence relating to the complaint to the ASA.

 

See our privacy policy for more details on the collection and use of your personal information.

When you make a complaint to the ASA you sign a waiver agreeing not to take your complaint to another forum. This prevents complainants from ‘shopping around’ to obtain their most preferred decision.

There is an appeal process if you disagree with a decision. Full details on the appeal process are available from the ASA or on our website.

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Responding to a Complaint?

All complaints must be received using our online complaints form, via email or via post. Our process requires that we deal with the consumer’s concerns in their own words. Complaints can be emailed to asa@asa.co.nz or posted to PO Box 10675, Wellington 6143.

The Advertising Standards Complaints Board does not accept anonymous complaints, in part to ensure the consumer complaints process is not held up by anonymous competitor complaints.

 

The complainants name and contact details are not recorded in the decisions and rulings of the Complaints Board and the Complaints Appeal Board, which are publicly available.  If the complaint is on behalf of an organisation the name of the organisation will be recorded in the decision.

 

Please note as part of the complaints process, an original copy of your complaint excluding your name and contact details will be forwarded to the Advertiser, and any other party to the complaint, in order for them to respond formally to your complaint. Parties are not able to contact complainants directly and must address all correspondence relating to the complaint to the ASA.

 

See our privacy policy for more details on the collection and use of your personal information.

When you make a complaint to the ASA you sign a waiver agreeing not to take your complaint to another forum. This prevents complainants from ‘shopping around’ to obtain their most preferred decision.

There is an appeal process if you disagree with a decision. Full details on the appeal process are available from the ASA or on our website.

Load More