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Can we deal with your complaint?

We don't want to waste your time. Before you start your complaint you could search our decisions to see if we have already considered complaints about the advertisement that is of concern to you. Please also read our Privacy policy.

The following questions will help confirm that we can deal with your concerns.

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The Advertising Standards Authority deals with complaints about advertising content and placement. If a complaint is upheld, we request removal or amendment of the advertisement.

  • We do not fine advertisers and cannot make advertisers pay refunds.
  • We also can't help with the sound volume or frequency of advertisements.
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