The Advertising Standards Complaints Board makes decisions about complaints following responses from parties. The Complaints Board has nine members, five public and four industry and meets fortnightly. The average time to deal with complaints is about 12 days. Decisions may be appealed and if there are grounds for an appeal, the Appeal Board will re-consider the complaint. The Appeal Board has three members, two public and one industry and meets on demand. The ASA membership has no involvement in the work of the Complaints and Appeal Boards.
Category: About Complaints